The most important customer experience trends in banking in 2024

Customer experience trends allow banks to better focus their digital transformation journeys. Here’s what’s important

Customer Experience, Digital Transformation, Industry Trends, Retail Banking
Digital receptions: The technology to unlock branch expansion

One thing is for certain – bank branches are changing. As in-person footfall declines and digital or hybrid experiences become the norm, banks are faced with a do-or-die dilemma. That is to say, do you invest in branch transformation or allow your branch network to slowly fade away? Most customers and the banks themselves would

Co-Browsing, Customer Experience, Digital Transformation, Retail Banking, Unblu Branch
Drive agent efficiency with a real-time bot sidekick

Banks and financial services institutions always need to improve efficiency. The Unblu bot sidekick can help agents find information mid conversation.

Chatbots, Co-Browsing, Customer Experience
Launching a new ebanking app? Facilitate adoption with Co-Apping

Updating or launching a new ebanking app? Help customers to get the most out of it by guiding them with Unblu Co-Apping.

Co-Browsing, Customer Experience
Can bank branches ensure customer service excellence and remain viable?

Bank branches offer unique value for customer service during key moments. But they need to transform to remain financially viable.

Customer Experience, Retail Banking, Unblu Branch, Unblu Platform
Credit Union trends and challenges to watch out for in 2024

What’s in store for Credit Unions in 2024? Discover the most important industry developments and where credit union leaders should focus their efforts.

Customer Experience, Digital Transformation, Industry Trends
8 key retail banking trends in 2024

Discover the 8 most important retail banking trends to stand out from the competition and solidify your market share.

Digital Transformation, Retail Banking
How to improve customer engagement in banking

Strong customer experiences lead to larger purchases – provided you engage them at the right time.

Chatbots, Co-Browsing, Conversational Banking, Customer Experience, Retail Banking
2024 review: 6 trends transforming customer experience in digital banking

Digital banking trends are showing a move toward hybrid customer service experiences as banks strive to rebuild the trust that has fallen in recent years.

Conversational Banking, Customer Experience, Industry Trends, Retail Banking
Wealth apps: Improving the digital experience for your wealth management clients

Apps are an essential aspect of the modern wealth management digital experience. How can you leverage them to provide the best service?

Co-Browsing, Customer Experience, Wealth Management
Avoiding customer service fallout during an ebanking migration

Strong customer service will aid a successful ebanking migration project – and protect a bank’s reputation if something goes wrong.

Co-Browsing, Customer Experience, Retail Banking
Customer retention strategies for banks – what works?

There are two sides to customer growth: acquisition and retention. How do banks reduce churn to empower growth?

Customer Experience, Customer service, Retail Banking
PostNetz: Driving innovation with in-branch video consultations

In-person and digital environments are blended. To meet customer expectations, PostNetz have launched in-branch video consultations in eight test branches.

Customer service, Digital Advisory, Unblu Branch, Unblu Platform
Quality over quantity: The role of Co-Browsing in member interactions

Credit Union service agents need access to high-touch collaboration tools to provide the quality support members deserve.

Co-Browsing, Customer service, Digital Advisory
Key digital banking statistics – and what they mean for banks

Digital banking statistics are showing a back and forth between challenges and opportunities

Customer Experience, Customer service, Digital Transformation, Industry Trends, Retail Banking
Customer service statistics and trends in digital banking

As financial institutions push for digital transformation, CX strategists should keep these 22 customer service statistics in mind.

Chatbots, Customer Experience, Industry Trends