Capgemini’s World Report Series 2025 estimates that $83.5 trillion will move to Gen X, Millennials, and Gen Z by 2048. Along with it comes new digital-first service expectations, and a rising dissatisfaction with firms that haven’t adapted.
Capgemini WRS strategy: Expand value delivery for next-gen HNWIs with Unblu
Current and future retail banking trends in 2025
Discover the most important current and future retail banking trends for 2025. Explore strategic insights to stay competitive in a shifting landscape.
Digital banking trends transforming CX in 2025
Explore 5 future trends set to reshape digital banking in 2025, including AI, automation, and CX innovation that will define the next era of financial services.
The most important customer experience trends in banking in 2025
Customer experience trends allow banks to better focus their digital transformation journeys. Here’s what’s important
What is Co-Browsing? Different types and use cases
Co-browsing is helping banks to improve their customer service, increase their sales and promote customer engagement.
The difference between Co-Browsing and Screen Sharing
Co-Browsing vs. screen sharing – while similar, Co-Browsing offers financial institutions a more collaborative and safer experience.
Engagement and growth: Capgemini’s World Report Series 2025 report findings
The World Report Series 2025 by Capgemini represents one of the most extensive and consequential pieces of research for the wealth management industry in recent years.
Delivering Innovation: Celebrating the Tatra banka new in-app collaboration capabilities
At Unblu, we take pride in working closely with our customers to deliver tailored results that align with each institution’s specific objectives. When our customers’ projects mature and bear fruit, we celebrate – and share – the success they experience. One recent example of this is Tatra banka, the 3rd biggest bank in Slovakia ,
What banks and financial services should know for customer service
Explore top banking customer service strategies backed by real success stories and data on omnichannel experiences, agent empowerment, and tech-driven CX.
Key digital banking statistics – and what they mean for banks
Digital banking statistics are showing a back and forth between challenges and opportunities
Top 10 wealth management trends in 2025
What do advisors need to focus on in 2025? Discover the most wealth management trends that are defining the digital wealth management landscape.
Communication channels are the key to a better client experience
Communication channels are the key to a better client experience. Discover what this means for wealth management advisors.
How collaboration tools improve customer satisfaction in banking
You’re doing everything right, but customers are complaining. How do you improve satisfaction in the banking industry?
What is secure messaging – and what role does it play in private wealth?
Secure messaging eliminates risk and creates trust – while providing customers with extra convenience.
Customer service statistics and trends in digital banking
As financial institutions push for digital transformation, CX strategists should keep these customer service statistics in mind.
AI for wealth management: Boost productivity while managing risk
The way is clear for WM firms to leverage AI. How can the technology improve advisor productivity?
