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Author: Danny Baggs

Why omnichannel customer service should be a strategic priority

Investments in customer service don’t always achieve the desired results. Here’s why you may be throwing money down the drain.
Co-Browsing, Retail Banking

Digital interaction for stronger client relationships with Unblu

Unblu’s conversational platform empowers wealth management firms to strengthen client relationships by delivering an outstanding service experience.
Private Banking, Wealth Management
Assistive AI

Wealth managers should embrace their AI sidekick

Explore why wealth managers should leverage AI tools to improve decision-making and client service.
Chatbots, Digital Advisory, Wealth Management
Secure messaging wealth management

Are you prepared for the upcoming consumer duty deadlines?

Upcoming customer duty deadlines require communicating clearly with clients and ensuring they understand. How is your firm evidencing this?
Digital Advisory, Private Banking, Secure Messenger, Wealth Management

Wealth & relationship managers should prioritise secure messaging in 2023

Secure Messenger used correctly is a power tool to engage with Wealth clients and grow AUM.
Secure Messenger, Wealth Management
Customer centric online advisory

Client-centricity in wealth management communications: An Interview with Unblu’s Danny Baggs

Discover how client-centricity is reshaping wealth management communication strategies. Improve client relationships.
Digital Advisory, Wealth Management

Where Compliance Meets Convenience in Advisory Communications

Within the financial services sector, it would be fair to say that the words compliance and convenience are not often associated with each other.
Customer Experience, Wealth Management

Unblu at the Building Societies Annual Conference 2022: Event round-up

Unblu will be an exhibitor at the Building Societies Annual Conference. We look forward to discussing current challenges around member experience.
Retail Banking

The Video Meeting Fallacy: Why video alone isn't enough

As the pandemic shook up every aspect of working life, the urgency of digital transformation rapidly accelerated.
Conversational Banking, Customer Experience, Video Banking

The impact of COVID-19 in the wealth industry: mistakes, lessons and opportunities

COVID-19’s impact in the wealth industry demanded client-advisor relations go digital. The new standard? Multiple touchpoints for unique client needs.
Industry Trends, Private Banking, Wealth Management
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