Joss Burns, Author at Unblu

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1120 results for Unblu

Unblu: Conversational Platform Financial Industry
Unblu allows real-time collaboration with your customers via co-browsing, live chat, secure text messaging and video chat to achieve better customer ...
https://www.unblu.com/
8 results for Unblu

The most important customer experience trends in banking in 2024
April 4, 2024 Customer experience trends allow banks to better focus their digital transformation journeys. Here’s what’s important
https://www.unblu.com/en/blog/16-customer-experience-statistics-and-trends-in-banking/
774 results for Unblu

Unblu Cloud
The Unblu Cloud is Unblu’s cloud service. Customers can choose between two different options: Unblu Cloud based on aspectra Unblu Cloud based on GCP
https://www.unblu.com/en/docs/latest/index.html#glossary-unblu-cloud

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Author: Joss Burns

Aug 1, 2024

How to improve customer relationships in banking

Joss Burns

Discover how Generative AI can help financial services organizations improve their service and advisory interactions.

Customer service, Digital Advisory, Retail Banking

Jul 30, 2024

Authentic Intelligence: How Gen AI can improve service and advisory interactions

Joss Burns

Discover how Generative AI can help financial services organizations improve their service and advisory interactions.

Customer service, Digital Advisory, Retail Banking

Jul 25, 2024

How to reduce customer churn in banking

Joss Burns

Retaining customers in banking is becoming more difficult as the playing field is leveled. What can retail banks do?

Co-Browsing, Customer service, Live Chat, Retail Banking

Jul 23, 2024

Retail banking sales strategies to increase bank profitability

Joss Burns

Customer behaviors have changed. What new approaches can banks take to increase conversion rates?

Customer service, Live Chat, Retail Banking, Unblu Branch

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