All posts
Category: Co-Browsing

How to improve your customer service experience with Unblu Spark

Discover an engagement platform that helps banks and credit unions to enhance customer relationships over digital channels and beyond
Co-Browsing, Conversational Banking, Customer Experience, Secure Messenger

Why omnichannel customer service should be a strategic priority

Investments in customer service don’t always achieve the desired results. Here’s why you may be throwing money down the drain.
Co-Browsing, Retail Banking

Digital receptions: The technology to unlock branch expansion

One thing is for certain – bank branches are changing. As in-person footfall declines and digital or hybrid experiences become the norm, banks are faced with a do-or-die dilemma. That is to say, do you invest in branch transformation or allow your branch network to slowly fade away? Most customers and the banks themselves would
Co-Browsing, Customer Experience, Digital Transformation, Retail Banking, Unblu Branch

Drive agent efficiency with a real-time bot sidekick

Banks and financial services institutions always need to improve efficiency. The Unblu bot sidekick can help agents find information mid conversation.
Chatbots, Co-Browsing, Customer Experience

Launching a new ebanking app? Facilitate adoption with Co-Apping

Updating or launching a new ebanking app? Help customers to get the most out of it by guiding them with Unblu Co-Apping.
Co-Browsing, Customer Experience

How to improve customer engagement in banking

Strong customer experiences lead to larger purchases – provided you engage them at the right time.
Chatbots, Co-Browsing, Conversational Banking, Customer Experience, Retail Banking

Wealth apps: Improving the digital experience for your wealth management clients

Apps are an essential aspect of the modern wealth management digital experience. How can you leverage them to provide the best service?
Co-Browsing, Customer Experience, Wealth Management

Avoiding customer service fallout during an ebanking migration

Strong customer service will aid a successful ebanking migration project – and protect a bank’s reputation if something goes wrong.
Co-Browsing, Customer Experience, Retail Banking

Quality over quantity: The role of Co-Browsing in member interactions

Credit Union service agents need access to high-touch collaboration tools to provide the quality support members deserve.
Co-Browsing, Customer service, Digital Advisory

Mobile Co-Browsing: What is it and how does it benefit banks?

Mobile Co-Browsing or Co-Apping is emerging as a key tool for app-to-app customer service collaboration. But what exactly is it?
Co-Browsing, Live Chat