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Category: Industry Trends

The most important customer experience trends in banking in 2024

Customer experience trends allow banks to better focus their digital transformation journeys. Here’s what’s important
Customer Experience, Digital Transformation, Industry Trends, Retail Banking

Credit Union trends and challenges to watch out for in 2024

What’s in store for Credit Unions in 2024? Discover the most important industry developments and where credit union leaders should focus their efforts.
Customer Experience, Digital Transformation, Industry Trends

2024 review: 6 trends transforming customer experience in digital banking

Digital banking trends are showing a move toward hybrid customer service experiences as banks strive to rebuild the trust that has fallen in recent years.
Conversational Banking, Customer Experience, Industry Trends, Retail Banking

Key digital banking statistics – and what they mean for banks

Digital banking statistics are showing a back and forth between challenges and opportunities
Customer Experience, Customer service, Digital Transformation, Industry Trends, Retail Banking

Customer service statistics and trends in digital banking

As financial institutions push for digital transformation, CX strategists should keep these 22 customer service statistics in mind.
Chatbots, Customer Experience, Industry Trends
Investor trends in the wealth management industry

Exploring investor trends and organizational realities in the changing wealth landscape

The 2023 EY Global Wealth Management Research Report, “When volatility causes complexity, how can wealth managers create opportunity?” draws its insights from a sample of 2,600 investors across generations, geographies, and wealth segments.  The report, which you can find here, paints a picture of the current wealth landscape, including challenges, client expectations, and ways to
Digital Advisory, Industry Trends, Wealth Management

Shifting demographics: Understanding new wealth management client expectations

To ensure ongoing success, firms need to meet wealth management client expectations. But who are the new demographics and what do they care about?
Industry Trends, Wealth Management

9 chatbot trends that are transforming digital banking

Chatbot technology can transform the financial services industry – provided it’s leveraged properly. Here’s what we can learn from the trends.
Chatbots, Industry Trends, Live Chat, Retail Banking

8 customer service trends transforming digital banking

Customers want convenience, speed, and efficiency - and digital channels can fulfill this demand when they put human relationships first.
Customer Experience, Industry Trends

What banks and financial services should know for customer service

Technology combined with human expertise can help financial institutions deliver a world-class service that puts the customer first.
Co-Browsing, Conversational Banking, Customer Experience, Industry Trends, Unblu Platform