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Category: Live Chat

Mobile Co-Browsing: What is it and how does it benefit banks?

Mobile Co-Browsing or Co-Apping is emerging as a key tool for app-to-app customer service collaboration. But what exactly is it?
Co-Browsing, Live Chat

Ease the pressure on credit union contact centers – without alienating members

Credit unions must embrace conversational engagement to reduce contact center strain and serve all members, regardless of age.
Co-Browsing, Live Chat, Retail Banking, Unblu Platform

Consolidating your credit union? Now is the time to invest in member experience

Credit unions undergoing consolidation initiatives shouldn’t put off digital transformation – they should leverage its power during migration.
Co-Browsing, Live Chat

Turning customer support excellence into sales opportunities for retail banking

Customer service is vital in the financial services industry, allowing retail banks or credit unions to capitalize on upsell or cross sell opportunities.
Co-Browsing, Live Chat

Generative AI will take banking service chatbots to the next level

Chatbots have sometimes had mixed receptions from users. But can new advances in AI thanks to GPT change this and deliver the service customers want?
Chatbots, Live Chat

What can banks do to improve customer acquisition and retention?

There is a substantial challenge involved in achieving sustainable customer acquisition at a reasonable cost. What works for retail banks?
Co-Browsing, Live Chat, Retail Banking

Diagnose and fix common chat channel issues for enhanced service success

Launching and maintaining a successful chat channel isn’t without its challenges.
Chatbots, Customer service, Live Chat, Retail Banking

The 3 essential decisions you must make to launch a successful chat program

Discover the most important aspects that customer service leaders need to keep in mind with this Forrester report.
Live Chat, Retail Banking, Secure Messenger

9 chatbot trends that are transforming digital banking

Chatbot technology can transform the financial services industry – provided it’s leveraged properly. Here’s what we can learn from the trends.
Chatbots, Industry Trends, Live Chat, Retail Banking

Live chat: what is it and why it’s important in banking

Live chat enhances customer service with powerful tech, building better relationships with your customers in a secure communication environment.
Conversational Banking, Customer Experience, Live Chat, Unblu Platform