In 2017, Valiant Bank first began collaborating with Unblu. The aim was to find a solution to adjust to the decrease of In-Branch human assisted transactions (-35% between 2014 and 2017) without closing branches.  What you will learn

Crédit Agricole next bank identified potential areas of friction in their customer journey when planning to migrate to a new e-banking.

In 2020, Raiffeisenbank first began collaborating with Unblu. After adding Live Chat and Co-Browsing, their agents were able to offer a higher quality service overall.  But that’s just one part of the story. With a streamlined service, Raiffeisenbank agents were better able to gain insights from customer interactions, recommend products suited to them – and increase their product

Swiss Post has been working with Unblu to deploy new means of client engagement and support.

Implemented within the existing contact center solution, Unblu allows advisors to offer an in-person experience through digital channels.