AI and the Human Touch in Banking

In this year’s keynote speech, Dr. Michel Neuhaus – Head AI, Data & Analytics and Managing Director at UBS – shares his insights on the interplay between AI and human connection in the banking industry

Wondering how AI can improve your customer relationship?

Unblu as a Strategic Choice:
Our Journey and Key Metrics

Eva Fedorová showcases Tatra Bank’s introduction of Co-Apping in its mobile app, enabling secure, real-time visual guidance between advisors and clients.

This feature dramatically improved efficiency, cutting process times by 40% while achieving outstanding client and banker satisfaction scores (NPS 94, usability 92.6).

Want a similar NPS? Request a demo

More customer sessions to be released soon

Welcome to Impact Day 2025

Unblu Co-CEO Luc Haldimann welcomes attendees to Impact Day 2025 and outlines the company’s key focus – putting clients at the heart of everything we do.

Impact & Innovation:
Past to Future

David Eberlein, VP Core Product Development, and Selina Widmer, Senior Product Manager, outline how Unblu’s commitment to customer-centric product development is leading to exciting, new AI-enhanced product features.

This insightful panel discussion seeks to cut through all the noise to ask the question all financial services institutions want to know – what actually moves the needle and gets results?

From High-Touch to Tech-Enabled

AI Agents in Wealth Management

In this expert insight session, Santiago Walliser, Co-Founder & Expert in AI for Business, takes us right to the cutting edge of modern technology to identify how AI agents can be used in a wealth management context to get consistent, lasting results

DORA Across Borders

Jean Didier Zotna, GRC Consultant and Hacknowledge Lux SA from Swiss Post, takes us on a compliance deep dive in today’s financial security landscape. He advocates for a compliance-driven approach to ICT risk management, TLPT, and third-party oversight under DORA to standardize digital resilience across EU and Swiss financial institutions.