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Thinking outside the bots

From Conversational to Generative: One giant leap for botkind

In this report, we chart the legacy perceptions, developments, and challenges of AI chatbots – and explore what the recent advancements mean for financial institutions.

Three main applications of AI in a financial services communications context:

1. Increased comprehension

Decipher long-tail intents to produce more accurate bot responses.

2. Training support

Chatbots can help train itself by suggesting new intents and more appropriate responses.

3. Agent Assistant

Gen AI extension enhances Live Chat channels by providing suggested responses to the agent that boost efficiency and maximize resolutions.

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