Back to Webinars

Increasing the experience of your customers on every online channel

  1. Introduction:

    • Conversational Banking and the Unblu Suite

    • The Unblu Messenger

    • The case for the integration of external messaging services

  2. External Messaging Integration with specific Focus on WhatsApp

    • Overview of the Nexmo Messaging Services

    • The Nexmo / Facebook relationship explained

    • The Registration Process for a new Account and the messaging templates (incl. timelines)

    • The Logic how messages can be sent (templates), how customers can respond and how messages will be charged

      1. The Architecture

        • Advantages of using the Nexmo Service for WhatsApp Messaging (running the endpoint on behalf of the client)

        • Where are data persisted in this architecture; How is GDPR handled? What is the potential impact of the US Cloud Act?

        • Redaction: What it is and how it works

        • Comparison: Capabilities of the native API compared to the Nexmo API

      2. Pricing and billing

  3. Demo of a Nexmo based WhatsApp integration into Unblu

  4. Wrap up and QA

View the Recording