UNBLU FOR INSURANCE

Enhance your customer experience and save money in the process

Enhance your customer experience and save money in the process.

Immediate impact

Unblu ensures a seamless experience from the first moment of contact until a deal is made, empowering insurance companies to ensure customer experience excellence and boost sales.

Bot resolution rate

Emails on active advisory

Positive customer
satisfaction

Digital sales conversion rate

Enhance, streamline –and increase efficiency

Increase agent efficiency by more effectively distributing channel requests – while leveraging Conversational AI, Live Chat, and other Unblu capabilities to ease the burden on phone lines and email channels. Beyond freeing agents up for high- impact conversations, the Bot Assistant equips agents with accurate and personalized recommendations to increase first contact resolution rates and reduce handling times.

Excellent customer experience

Customers need frictionless claim submission processes and ongoing support. Leverage digital tools like live chat, video calls or Co-Browsing in key moments for maximum collaboration. Need visual confirmation for auto and home insurance claims? Jump on a video call. Customers struggling to navigate their online account or fill in forms and documents? Securely exchange documents or elevate to Co-Browsing. It’s an in-person experience – gone digital.

Boost revenue

Increase inbound and outbound sales on your digital platform. Know where your customers are at any time during quote and application processes – and proactively engage with them to reduce the abandonment rate. With Conversational AI capabilities, agents can better qualify potential leads and offer human assistance to accelerate sales and increase upsell opportunities.

Find out how we empower your teams

Bank Advisor

Relationship Manager

Customer Service Agent

Trusted by over 170 financial institutions worldwide

Watch a demo