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Engage anytime. Oportunity Everywhere

Enabling financial institutions to deliver digital in-person experiences

Engagement on a whole new level

Better advice. More revenue. Lower costs.

Taking financial advice to the next level

Unblu’s platform consists of a range of digital products designed to empower advisors to deliver digital advice that’s more personalized, flexible, and efficient. Our solution is designed for wealth managers and personnel that is looking after your customers’ well being.

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Increase customer-facing time by 30%

Security is the highest priority in finance and services like the ones we use privately or for internal collaboration —while convenient—cannot be relied on to protect personal data. Unblu provides a tested solution that meets financial services requirements.

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Level up your digital customer service

Unblu’s platform of products can transform the customer journey, empowering advisory, sales, and support teams to offer a more personalized, efficient, and flexible experience, boosting satisfaction and rocketing sales.

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160+ implementations in the Financial Industries

Financial Focus.

  • RETAIL BANKING

    Digital customer service for banks

    Balance automation and human advice on your existing digital
    channels and self-service applications. Leverage your existing
    investments.

  • WEALTH MANAGEMENT

    Put an advisor in your client’s pocket

    Unblu makes seamless investing a reality. allowing a client and their
    advisor to research. communicate and make decisions together.

  • INSURANCE

    More sales thanks to a better engagement

    Unblu makes seamless investing a reality, allowing a client and their
    advisor to research, communicate and make decisions together.

Success Stories

  • Outstanding client service

    In order to adjust to a very diverse clientele, the Swiss Post decided to enrich their service channels so that all client segments could find their preferred way of engagement.

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    70% First Contact
    Resolution

    7min
    Average Handling
    Time

    Customer Satisfaction

  • Educating clients in real time

    BNP was looking for a tool that could help them facilitate change management by improving the way teams educate and guide clients.

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    Percentage of total
    support calls that leverage Unblu

    Unblu usage rate within the support team

    Average client satisfaction rating

  • Enhancing hybrid consulting

    In a competitive market Pax Insurance has been actively working to enhance its direct sales and broker network strategy.

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    Account Management

    Unblu is used to support inbound client requests within their personal Pax online space.

    Customer Service

    Pax account managers leverage Unblu to train their insurance brokers remotely.

    Pension Consulting

    Document co-browsing allows agents to conduct interactive consulting sessions.

Take digital experience to a new dimension

One platform. Many journeys. One Experience.

See Unblu in action

Different products for diverse needs

Texting: onboard on the go

Customer service teams can use texting to onboard customers in a way they find familiar, easy, and intuitive. For example, an advisor might share a document on messenger for the customer to complete on mobile, desktop, or in branch.

Learn more about secure messaging Learn more about live chat

Co-browsing & screen sharing: see what the customer sees

To make the process of filling in applications and signing forms more engaging and efficient, co-browsing or screen-sharing can be initiated. These digital tools allow advisors to undertake visual trouble-shooting, offering more personalized and specific advice to customers.

Learn more about co-browsing Learn more about screen sharing

Chatbot: the best of automation and human

Unblu’s chatbot API is an ideal first port of call for customers, offering assistance in the natural form of a conversation. If a customer then wants human help, they can transfer to a real advisor at any time.

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Effortless integration

Unblu’s set of APIs and webhooks allow for the seamless integration of additional services such as identity verification and digital signature software to further enhance the onboarding process. The result? An enjoyable, efficient, and friction-free customer journey.

Learn more about co-browsing
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