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Unblu Spark

Video & Voice

Delight prospects and customers with quick-launch Video & Voice calls in a download-free environment.

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Face-to-face chats should never be a challenge

Flexible calling options

From text to call in a click

Customers or agents can quickly turn the chat channel into a voice call – or launch the video too for better visual connection.

Customer scheduling tool

Simplify meeting organization by allowing customers to pick a date and time directly from your website or mobile app.

Schedule appointments and follow ups

Achieve centralized management and administrative harmony for your advisors with an out-of-the-box integration for Outlook Calendars, Teams, and Google Calendar.

Highly secure solution to meet your compliance needs

Customer identification

Native call solution

Flexible recording options

No fuss verification – use your ebanking authentication to verify the customer. Ask customers to log into their online account with instant confirmation on the agent desk.

Unblu handles all elements of video and voice calls (such as webRTC connections and media streams) with no third party processing of any data.

Full agent control to start and stop recordings with automatic session storage – whether the video and voice call or any Co-Browsing sessions and similar in-call collaboration layers.

Seamless, user-friendly communication

Foot-in-the-door meetings

The tools of conversation

Escalate for next-level collaboration

Easy-close deals

In-person experience in a digital environment across all devices on web or mobile – with no installation needed for either agents or callers.

Level up the call quality with background blurring, in-call guest invitations, call forwarding, phone dial-in, and whiteboarding.

Click-and-launch a Co-Browsing session to safely view online account info, investment portfolios, documents, and much more.

Trigger a digital signature workflow during a call – while always remaining compliant with data protection regulations.

Why Unblu

More meetings

More conversions

Positive customer satisfaction

Customer support costs

Hot off the press

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Retail Banking
How to reduce customer churn in banking

Reducing customer churn in banking is the result of increasing one key metric – customer loyalty. That said, the act of cultivating an ongoing positive relationship between a customer and a bank to improve customer retention rates is no easy feat.And trends aren’t currently going in banks’ favor. According to Forrester, customer retention in the

See Unblu Spark In Action

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