Pioneering the future of customer service

Transforming support experiences, one interaction at a time—Unblu empowers teams to exceed customer expectations.

Empower the people who represent your organization

Her Goals

As head of the team, Claire is responsible for the contact center’s overall strategic success and performance. For Claire, this involves:

Enhancing customer satisfaction scores
Achieving key performance indicators (KPIs)
Staying within budget constraints
Promoting improvement and program development initiatives

Barriers to success

To enhance efficiency while driving cost reduction
Ensuring process compliance and delivering high-quality customer experience
Navigating high staff turnover rates

How Unblu helps Claire in her role

Provide digital channels

Enhance customer satisfaction and elevate Net Promoter Scores (NPS) by offering customers the communication channels they prefer.

Resolve issues

Streamline and accelerate issue resolution to significantly boost operational efficiency and reduce costs.

Drive growth

Empower your team to seize new opportunities for up-selling and cross-selling to drive revenue growth

45% of our calls are triggered by clients because they need support. Collaborative tools will help us drive remote sales and consultancy services.

Maxime Charton

Head of Strategy, Development & Innovation at Crédit Agricole next bank

Read the Case Study

Susan’s goals

Susan is directly responsible for the experience that customers have when they contact the center. For Susan, this involves:

Resolving customer issues efficiently
Ensuring customer satisfaction
Adhering to conversation guidelines
Meeting Key Performance Indicators (KPIs) (Average Handle Time) (AHT) and response time

Barriers to success

Dealing with repetitive customer inquiries and frustration
Increased Average Handling Time (AHT) due to prolonged conversations
Navigating across different software and potential system downtime

How Unblu helps Susan in her role

Empower support

Susan gets access to a comprehensive set of tools, enabling her to provide efficient assistance for diverse customer needs and inquiries

Impact KPIs

These enhanced tools significantly reduce handling time and elevate the first contact resolution rate, resulting in shorter wait times and happier customers

Boost efficiency

Susan benefits from a centralized platform that enhances her work efficiency, streamlining her support tasks and ultimately making her job more manageable