Turn your customer service into a new revenue stream

Boost efficiency and customer engagement while increasing revenue with Unblu’s Conversational Engagement Platform.

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Immediate impact

Deflect queries and enhance customer communication with interactions that are efficient, profitable, and productive.

Bot resolution rate

Support inquiries via email

AHT for phone calls

Digital sales conversion rate

Greater efficiency – fewer costs

Increase agent efficiency by more effectively distributing channel requests – while leveraging Conversational AI, Live Chat and other Unblu capabilities to reduce the strain on phone lines and email channels. This allows agents to better support customers with accurate and personalized responses.

Improved customer engagement

Empower your agents to proactively guide customers in a streamlined and visual manner. Ensure a frictionless experience that establishes trust and increases satisfaction throughout the customer journey, from initial onboarding to ongoing online transactions.

Better service. More revenue

A happy client is more likely to make a purchase. Excellent customer service creates a foundation for cross-sell or upsell opportunities to take place. This means being available on the customer’s preferred communication channel, whether it’s a chat, call, or Co-Browsing session.

Increase Digital Sales

As a happy client is more likely to make a purchase, at the end of each successful…

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E-banking migration without hiccups

Decision-makers identified a key moment of friction in the customer journey that put…

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Outstanding client service

Combining Chatbot, Live Chat, and WhatsApp to improve contact centre…

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The features that drive results

  • Conversational AI
  • Secure Messenger
  • Video & Voice
  • Co-Browsing

Conversational AI

Reduce the strain on contact centers and empower customers to find the answers they need. Unblu’s Chatbot can deal with up to 76% of queries – with human support available at any time via Live Chat.

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Secure Messenger

Asynchronous messaging support for the ultimate service experience. Secure Messenger mirrors the way we communicate in our personal lives, while remaining compliant, secure, and omnichannel.

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Video & Voice

Securely schedule a call or launch one instantly from any channel. Enhance communication and finalize purchases with whiteboard collaboration, document storage, and e-signatures.

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View and interact with the same document or web page in a secure environment and with visual-enhancement whiteboarding tools, Co-Browsing ensures hassle-free, high-touch collaboration.

Find out more about Co-Browsing

Does your physical branch need a digital revamp?

Fewer branches since 2017 (McKinsey)

Plan to visit one less often

Still claim a local branch is “extremely or very important” (EY)

Reinventing and expanding branches with a hybrid concept

In branch operating costs

Revenue growth through branch expansion

Increasing service hours (10h per day)

Unleash the power of digital in a physical branch context

  • Deliver an outstanding in-branch experience – even when advisors or agents aren’t physically present.

  • Stress-free video production and distribution with the interactive business WebTV solution.

  • Ensure everyone in the local community has easy access to financial services.

  • Streamline your resources to maximize profitability without sacrificing service quality.

Trusted by over 170 financial institutions worldwide

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